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Privacy Policy

Effective Date: October 21, 2026

My IT Guys, LLC (“MITG,” “we,” “our,” or “us”) values the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, and protect information when you use our website or our services.

By using MITG services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, billing address, and payment details provided when you engage our services.

  • Account Information: Usernames, system access credentials, and other information required to deliver IT support and monitoring.

  • Device and Technical Information: Information about computers, servers, mobile devices, and networks we manage on your behalf.

  • Service Data: Logs, monitoring alerts, usage reports, and other data generated through our IT management and support tools.

  • Website Data: Standard analytics information when you visit our website, such as browser type, device type, and pages visited.

2. How We Use Information

We use collected information to:

  • Provide, deliver, and manage IT services.

  • Monitor, maintain, and troubleshoot systems under management.

  • Process payments and manage accounts.

  • Communicate with you regarding services, proposals, invoices, and support.

  • Meet compliance obligations and enforce our agreements.

3. Data from Third-Party Services

MITG integrates and resells services such as:

  • Microsoft 365

  • Google Workspace

  • Backup, security, and monitoring solutions (e.g., Huntress, Umbrella, Afi.ai, etc.)

When you use these services through MITG, your data may also be processed by the third-party provider under their own privacy policies. MITG has no control over those policies or how third parties process data.

4. Data Ownership and Responsibility

  • Customer Ownership: All data we manage or back up for you remains your property.

  • Customer Responsibility: You are responsible for verifying the accuracy and completeness of your backups, consistent with our Terms and Conditions.

  • MITG Access: MITG may access customer data only as necessary to provide services, troubleshoot issues, or when requested by the customer.

5. Sharing of Information

We do not sell or rent personal information. We may share information only in these limited cases:

  • With trusted service providers and subcontractors necessary to deliver services.

  • When required by law, regulation, subpoena, or court order.

  • To protect MITG’s rights, security, and operations.

6. Security

MITG uses commercially reasonable measures to protect customer information, including endpoint protection, patching, monitoring, and backup solutions as outlined in our services. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Retention

We retain information as long as necessary to provide services and meet legal obligations. Backup data retention is determined by the specific third-party backup vendor you select.

8. Your Rights

You may:

  • Request a copy of information we maintain about you.

  • Request corrections to your information.

  • Request deletion of information, subject to our contractual and legal obligations.

9. Children’s Privacy

MITG does not knowingly collect information from children under 13.

10. Cookies, Advertising, and Do Not Track

Our website uses Google Ads conversion tracking and remarketing, which set cookies to measure the results of our advertising and to show our ads to people who have visited our site. Google’s use of this data is governed by the Google Privacy Policy at https://policies.google.com/privacy. You can opt out of personalized advertising at https://adssettings.google.com.

We honor Do Not Track and Global Privacy Control. When your browser sends either signal, our website does not load Google’s advertising tags.

Our forms are protected by Google reCAPTCHA, which is subject to the Google Privacy Policy at https://policies.google.com/privacy and Terms of Service at https://policies.google.com/terms.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of MITG services indicates acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

My IT Guys, LLC
16 Emory Place, Suite 200
Knoxville, TN 37917

Or submit a request through our online support form:
https://callmyitguys.com/get-support/